It drops down over drivers head onto safety pins. It was amazing! For more information, visit. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. The RV is a Thor ******* **** 2019 and the vin#*****************. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Your actual payments may vary. He considered this an open case. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. We have pictures we can send if you want. Like most: We went on our first trip this past weekend. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have spent more than three years trying to get these issues resolved. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Mechanic's Assistant: What year is your Chassis? How can these issues that were reported to Thor when our coach was new, now be null and void? *All RV prices exclude tax, title, registration and fees, including documentary service fees. BBB is here to help. The best of Class A amenities and more power than a Class B. . master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. 2 tables that convert into beds. Add distilled water only. This just sends them a link to it so they can take a look. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). We are sorry to hear of your concerns with your 2019 *******. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Save your favorite RVs as you browse. The same way they want they money on time, Included my vin number thor vegas **** 2022. Diesel and gas-powered chassis options. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Have driven unit less then 250 miles since purchase. Know someone who might be interested in this RV? They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. I will say again this coach cost us 100's of thousands of dollars. BBB Business Profiles may not be reproduced for sales or promotional purposes. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Want to request a quote on this unit? It may not display this or other websites correctly. I have looked and checked all connections and fuses I can find. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Not just one but every single seat in the coach. This coach is over 6 years old. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Front radio not working. I am waiting for **** to call us back. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Want to make us an offer on the {product}? At the time we purchased the coach it was brand new and only had ***** miles on the odometer. The owner listed is **************************. 40 gallon fresh water tank. See details. Awning attempts to extend while driving. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. The requested information: 2019 *********************** **** motor coach. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. You are using an out of date browser. Thor Motorcoach Logo linking to Home Page. After getting back both radios not working. Seal leaks and causes extreme noise when driven at highway speeds. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! It has been sitting for a year. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Check whether the batteries are charged enough. Your actual payments may vary. We strive to ensure all pricing and information contained in this website is accurate. 40,000 miles. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Onan onboard generator. And not have heard from them. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Across from the sofa is a booth dinette. 2019. Report post. Probably have to pull radio out to find inline fuse. Stock photos may not represent actual unit in stock. All Advertised Prices Expire daily at Midnight. Watch on. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Number Of Radios. Arriving at our destination we set up to dry camp. Your Thor rep will be reaching out to you to gather more information on the concern. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Not just one but every single seat in . One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Also, it was pointed out to us that the flooring had already been repaired prior by someone. As a matter of policy, BBB does not endorse any product, service or business. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). can discuss the resolution. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Mine is, and it seems a lot of folks on the Thor forum bring this up. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Based on what was submitted to Thor, we see no warranty concern. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! BOTH of which **** has rejected. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Need advise, had a shop replace house battery and repair inverter. Across from the sofa is a booth dinette. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. I have a full side slide on my 2016 Thor Ace 30.2. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! As stated previously, we are well aware that the coach is now off warranty. Terms may vary. The retail declared our previous response as satisfactory, see below. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. He made us feel at ease during the whole process. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. I have looked and checked all connections and fuses I can find. I can only speak to the radio wiring in my coach. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Class C, 32 feet Thor Motor Coach. As the smallest motorhome option, camper vans are welcome virtually everywhere. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. My front radio has two fuses. It has generator in it but does not work. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Please see us for a complete list of features and available options! The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention.