But if you tag off, Clipper will return the difference of $6 to your card. Credit card charges are processed immediately. Muni Fares & Passes. This page includes debit cards and refunds. This page includes Using Clipper on specific agencies. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Be sure to review the paper ticket fare chart at the station. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Once youve activated your Auto-Reload, youll be able to see it in your account. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Select Clipper card and follow the instructions to add a card and load value. Open the Clipper app and select the card you want to set up for Auto-Reload. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The terminal is located on Alaskan Way at Pier 69. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. YES! My card shows it was cleared month ago but the card is saying it doesnt have enough money. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? We recommend arriving at least one hour before your ferrys departure. Check out our virtual tour of the Victoria Clipper V! Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Yes. If you do not hear any beeps or see any lights, your card may be defective or damaged. If you hear two beeps, your value is low. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. To add a card to your Android phone, open Google Pay and click the + sign. Children from countries other than the US or Canada will require a passport and possibly a Visa. Otherwise, you will be logged out automatically. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Check out our sample Victoria Clipper V gift shop menu. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. View vessel seating chart for San Juan Clipper. Youth 5-18 years old get 50% off with a youth Clipper card. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Clipper automatically checks for a valid pass. What is the difference between a limited-use ticket and a Clipper card? The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. The Go Pass is valid for the calendar year until Dec. 31 at midnight. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Call us 800-888-2535; Contact us; Enter search term: Go. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Yes. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? We will automatically send a declined payment notice to the email address in your Clipper account. A little work up front helps you save money. Discounts; Where to Use; Locations . You will need to use this new email address the next time you log in to your Clipper account. Funds are immediately available when added using a vending machine at BART. Set up is easy and can be done on the spot or in advance while you are at home. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Log in to your Clipper account to add backup payment. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Pre-Tax Transit Benefits. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. What if Im having trouble using my Clipper card at a bike share station? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. See full menu. Select Clipper card and follow the instructions to add a card and load value. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. My card/value was blocked due to an expired credit card. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. You can also set up Clipper on your phone through Apple Wallet. Discounts; Where to Use; Follow. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Find your card and select Manage Auto-Reload from the More Options menu. Yours is the first email Ive gotten on this issue. Youth/Senior Cards. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. I'm visiting the Bay Area. 2020, Metropolitan Transportation Commission. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at [email protected] or 408-920-5335. The programgives qualifying adult riders a 20% discount on BART trips. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Choose to stay logged in or to log out. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Purchase at various retail locations , including BART and Walgreens. Learn more about Clipper START and how to apply here. 2020, Metropolitan Transportation Commission. For all other cards on your phone without HVD, value will be available immediately. For more information, visit Sales and Service Locations. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. When will I be charged for my Auto-Reload value? EMAIL US. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Some purchasing limits applyas outlined on our sales page. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine.