Surcharges as mentioned in the Core Terms and Conditions "Prices", Accommodation for guests not named on your invoice, All items of personal expenditure and all items not specifically indicated as being included. It is not always possible for a coach or minibus to pick up/drop off guests at the door of the hotel. Our ATOL number is 0285 and our ABTA number is V4068. Booking with Confidence terms and conditions, Booking with Confidence terms and conditions here. During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited and transport may be affected. Read our Modification guide to understand more. Holidays in the Italian lakes take you to a region of elegant charm and natural beauty, where historic lakeside villages lie below epic mountain scenery. If we learn of specific developments at or close to your accommodation, which are likely to significantly affect the enjoyment of your holiday, then we will do our best to contact you before departure. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. Should it be necessary for us to amend or cancel an accommodation only booking we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you have purchased independently of Citalia. There may be serious penalties for doing something that might not be illegal in the UK. I had to re-book a holiday to the Amalfi Coast. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. E-Docs can be accessed under the "My Booking" portal located in the top right corner of our website. Drivers must be minimum age of 25 years and have held a licence for at least two years. Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf. Booking overview; Accommodation changes & cancellation. Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. Offers valid on 2023 travel dates. Through Manage your booking you can change your seat at any time up until checkin. In some cases it is necessary to ask you to pay in full at the time of booking for your tickets in order to secure them. Sometimes a hotel may change its meal system from waiter service to buffet service, or back again or the number and type of restaurants may change. Call 01293 699327 Subscribe now. Great Quality Car Hire from only 30* per day. Booking with Confidence terms and conditions here. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Enjoy exclusive articles and video recipes for authentic Italian dishes from our brand ambassador, celebrity chef Gennaro Contaldo. Key Rights under the Package Travel Regulations, Travel with Confidence page for full details, https://www.citalia.com/travel-information/travel-aware, www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Sign in for more promotions. If my booking contains flights which are not provided by Cathay Pacific, can I still access Manage Booking? Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. SIGN IN TO VOLARE X. Dear customer, before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and . The use of safety deposit facilities at hotels is essential as this will allow you to carry only the minimum necessary jewellery, cash and other valuables. On-line check-in is not always available and is dependant on the type of flight booked and meals may not automatically be included. This also applies to other specific views, for example 'lake view' or 'city view'. In some Italian hotels a shower facility is provided in the bathroom, but without cubicle or curtains. Some properties in this brochure have been described as Agriturismo / Country House / Historic Residence and may have no star rating. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Payment details in respect of your holiday booking are updated every 24 hours, and may not be shown on pay your balance online until after this time. These terms are often used for country houses, farms or historical preserved buildings which are often family run. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Terms and conditions apply. If you are not a British Citizen, you should check visa regulations with the Italian Consulate by phoning 0207 235 9371 or on their website at www.embitaly.org.uk and any other consulates if you are travelling through other countries by road, rail or cruise. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. These are often close or next to emergency exit doors, behind a bulkhead or behind a dividing wall. With stunning panoramic views across the gulf of Naples to Mount Vesuvius, the Grand Hotel President offers some of the best views in Sorrento in a peaceful setting. Kindly note that email address in the booking has to match with your email address registered as a member Hover your mouse on the booking you wish to link to your member ID. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . If travelling with a new card licence you will need to bring both the card and paper copy with you. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. I have changed my booking . Your confirmation / invoice will specify exactly what is included in your arrangements. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. my booking. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. There may also be supplements (eg for single room, balcony, sea view, full board etc). Explore one of the worlds most glorious cities before heading to Italys largest lake. But ATOL protection does not apply to all holiday and travel services listed on this website. They will not be private transfers unless it is stated on your invoice. Please see ourTravel with Confidence page for full details. If you book through a travel agent, they can check the reservations system or website for any changes in conditions. Holidays to Italys coast and islands provide some of the most picture perfect views around and many wonders to discover. Check in online, print boarding passes and manage your British Airways booking. We've been helping our customers to discover the very best of Italy for 90 years. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. The tradition, culture and remarkable spirit of Florence oozes from this truly authentic Italian hotel, which is built around a Byzantine round tower. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. A little way south youll find Liguria, edged by some of Italys most beautiful beaches, and the foodie region of Emilia-Romagna. You can also find more information about the validity period, how to change or refund them and more information on the types of seats reserved for specific categories Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. 10% early booking discount) apply to that specific accommodation. Step back in time and enjoy spectacular scenery on board a luxurious train. Eight day tour with an insight into one of Italys most stunning regions. The UK has recently adopted the European Health Insurance Card (EHIC). Specify dietary requirements, edit details, request and reserve seats. Under Italian Law smoking is prohibited in all public places but dedicated smoking sections are available in certain hotels. Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. Heating: Where heating is available but not included it will be charged locally. The Citalia website can be used by all travel agents to check availability of holidays, prices, holiday information and to book. 01293 - Calls are charged at your provider's local or national rate. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Double rooms: In Italy, it is normal practice to link two single beds together to use as a double bed. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Well help you navigate the top sights and attractions of this wonderful island. Our offers include room upgrades and board upgrades. Log in with your email and proceed to "My Bookings". Just fill in your details to confirm a quote - or to view, change or cancel a booking. Percentage discounts shown against a hotel (e.g. 01293 - Calls are charged at your provider's local or national rate. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Minibars may not necessarily be stocked. Registered in England and Wales. *Based on group B, 7 day car hire. Company Number: 446617. ASSISTANCE. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). This sometimes means the water drains through the hole in the bathroom floor rather than through the drain in the shower cubicle. At the time of going to press there were no particular health requirements for British Citizens going to Italy. At the time of going to print British Citizens do not require a visa to visit Italy. If a car in the group you require is not available, the car rental company reserves the right to supply a higher group vehicle at no extra charge. Holidays in North Sardinia take you to undiscovered natural landscapes and the heart of Italian culture. Please see ourTravel with Confidence page for full details. They may therefore have additional space in front of the seat, but not always additional room to stretch your legs out. For greater convenience in managing your booking, log in with your PPS Club / KrisFlyer membership number / email address and password. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Airline schedules may vary, sometimes at short notice, and an unexpected change of aircraft may be necessary. Since 10 January 2005, a no smoking policy has been introduced throughout Italy and applies to all public places including nightclubs, bars, cafs, shops, museums etc and includes public areas of hotels. Please provide a valid last name without any punctuation or spaces. Passports and visa requirements may change so you should check the up-to-date position in good time for departure and ensure you allow enough time to obtain a visa if required. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. A pool may be closed for maintenance, or air conditioning may only be available at certain times of the day and/or year. In this case, you must advise our reservations staff and obtain further information prior to confirming your booking. Please note that in peak season you may be asked to share a table and to select your choice of evening meal at breakfast. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Normal booking terms & conditions apply. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . The security of your personal information including payment details are very important to us, All details submitted are held in a secure environment and cannot be viewed by anyone else. The resort and hotel descriptions will help you identify those which are stated to be in quiet locations and those which may not be (eg. But ATOL protection does not apply to all holiday and travel services listed on this website. In the far south (the heel of the 'boot') is Puglia, an unspoilt region with sandy beaches, pretty towns and delicious food. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Compensation is not payable for such changes. The Neapolitan Riviera is Italy's most spectacular stretch of coastline and an idyllic holiday spot that has remained popular over many centuries. Please note however, that the provision of central heating is subject to compliance with the fuel saving requirements current in Italy which normally limits heating to Apr and Oct. Check-in times: Villas/apartments are not normally ready for guests until 4.00 pm and check-out must be by 10.00 am on the day of departure. First for Pool Safety: Pool safety is not just an issue for beach holidays, especially as few city hotel pools are supervised or have a life guard in attendance. If you miss your outbound flight please notify your airline as soon as possible in order that your homeward flight is not affected. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Many hotels, especially in cities, are prohibited from changing their exteriors because of local legislation and cannot therefore alter the structure of room balconies, balustrades or windows to meet UK Building regulations recommended 1.1m. Please see ourTravel with Confidence page for full details. citalia manage my booking. You may have to pay a supplement if you wish to retain your room until the evening. This can apply in towns and cities and it is particularly common in Venice where transfers (if booked as an optional extra) are by water taxi boat and access to landing stages can be dependant on the tide. Take a look at our latest offers and start saving on your next luxury holiday today. Our offers include room upgrades and board upgrades. We cannot accept bookings conditional upon the fulfilment of any special request. Where an offer includes one or two free nights accommodation this will be on the board basis included in the basic holiday price. We've been helping our customers to discover the very best of Italy for 90 years, **Please note that currently our lines are extremely busy. Allow us to help you filter through our best holidays based on your desires and needs. Our third party Product and Services may be subject to specific third party Terms and Conditions, where Citalia is acting as an agent. Allow us to help you filter through our best holidays based on your desires and needs. ASSISTANCE. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. At some hotels, where an la carte menu is also available, guests who have paid for half / full board may have the opportunity to dine la carte receiving a credit for the half board meal. View or make changes to your flight, pick your seat or book extra baggage. Triple rooms: When 3 people share a room this is usually on the basis of adding an extra bed, (which may be a fold up bed), to a normal twin room and may be rather cramped. Where a hotel description indicates that a garage is available charges normally apply and are payable locally. Delays, for whatever reason, are the responsibility of the airline and subject to their conditions of contract. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Manage my booking. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. If you choose to upgrade your board basis you will be required to pay the board supplement even on the nights when the accommodation is free. Some airlines offer a 'Sitting together' supplement. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. Registered in England and Wales. The Brunelleschi Hotel sits just moments away from Florences most famous sites, the domed roof of Cattedrale di Santa Maria del Fiore and Piazza della Signoria. Your Confirmation Invoice will confirm the number of nights reserved for you. Key Rights under the Package Travel Regulations, Travel with Confidence page for full details, https://www.citalia.com/travel-information/travel-aware, www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Where rooms have a sea view for which no supplement is charged, the nature of the views may vary from room to room. They do not, however, take into account the size of the bedrooms or public rooms nor the dcor. Download the Travelopia Modern Slavery Statement as a PDF What our customers think We have been helping our customers discover the real Italy for 90 years now. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. The first/second nights of the stay will be considered the free nights. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Charges are payable locally for any additional facilities including sunbeds. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. Everything you need for your flight / Manage your flight. Welcome to Citalia Online Payments The security of your personal information including payment details are very important to us, All details submitted are held in a secure environment and cannot be viewed by anyone else. Allow us to help you filter through our best holidays based on your desires and needs. These might include water sports (such as sunfish & dinghy sailing, kayaks and windsurfing), scuba-diving, games and sports (including table tennis) and sport equipment, pool tables, minigolf, golf, tennis, squash, gym equipment, saunas and steam baths, beauty treatments, massage, safety deposit boxes, minibars, bottled water, satellite and pay TV, entry to discos and nightclubs, porterage, charges for infants cots and food, laundry and hotel minibuses. Passenger Name Records (PNR) or Advance Passenger Information (APIS). If you have any general trade support queries please e-mail [emailprotected] and we will get back to you as quickly as possible. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. If you have an account, log in to view your reservation in the My bookings section. Well help you navigate the top sights and attractions of this wonderful island. You'll need to have your Booking Name, Booking Reference Number, Valid Passport and Credit Card Details on hand to complete all of your check-in details. You can recover all your TUI and TUI fly trips from the account, giving you an overview of your future and previous trips. Laws and customs of the countries you visit can be very different to those in the UK. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Should the CAA make the above option mandatory, we reserve the right to charge the appropriate extra seat price for all infants affected. Failure to do so may result in you being denied boarding or refused entry to your destination. Opera Tickets and Pre-booked Venue tickets. Browse our latest Italy holiday deals and start planning your getaway today. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. Find out more about our experience, expertise and passion for all things Italy. Are there any restrictions to which bookings I can access with Manage Booking? We will endeavour to book the class of travel requested. Manage. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . Step back in time and enjoy spectacular scenery on board a luxurious train. Combine the city of Bologna with the beautiful Tuscan countryside in one trip. Cancel/ change an accommodation booking; Cancel an itinerary/ booking during booking process; Booking overview / Find past bookings; Flights changes & cancellation. Use our easy 3 step holiday finder to discover your next Italian holiday. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Therefore, children and non-swimmers must always be supervised by an adult and no one should swim shortly after taking food or drink. In some cases when a room is described as having a terrace, this may be an area shared by more than one room. Well help you navigate the top sights and attractions of this wonderful island. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Offers valid on selected 2023 travel dates. Registered in England and Wales. Our offers include room upgrades and board upgrades. Booking Error | Citalia 01293 765055 Call us from 9am - 5.30pm Destinations Holiday Types Deals Inspire Me About Us Travel with Confidence Apologies, something has gone wrong Home Search error A problem has occurred whilst trying to put together your holiday. Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. Where could you be heading to in the next few weeks? If a pool is expected to be out of use for a considerable period, we will endeavour to inform you as soon as reasonably possible.The normal period of use for outdoor pools is May-Sep. Italian law requires the use of a swimming cap in pools and may be enforced at certain hotels.